Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Gransino Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any other rules or notices displayed on the website.

Gransino Casino operates under Costa Rica's Law N°9050, governing casino taxes and businesses linked to online betting, and holds a Costa Rica Data Processing Licence.

1. General terms and acceptance

These Terms & Conditions apply to your use of Gransino Casino, including the website, account services, games, payment features and related content. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not access the website or use its services.

You should also read any additional rules that apply to a particular game, promotion, payment method or service before using it. Those rules may form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific product or promotion rule, the specific rule may apply to the relevant activity.

Gransino Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal, regulatory, technical or business requirements. The latest version will be published on the website. Your continued use of the website after an update means that you accept the revised terms. You should review this page regularly.

Eligibility

You must be legally permitted to access online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. The website is intended for eligible users in Australia where access and participation are lawful. You are responsible for checking whether using the website is permitted in your state or territory.

You must provide accurate, current and complete information when registering or using your account. You must not create an account on behalf of another person, allow another person to use your account or use the website for unlawful purposes. Gransino Casino may refuse registration, suspend access or close an account where it reasonably considers that these requirements have not been met.

2. Accounts, verification and security

You may generally have only one personal account unless the operator has expressly approved another arrangement. Any account must be registered using your own details. Duplicate accounts, false identities and accounts created to avoid restrictions may be restricted, suspended or closed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment credentials or access device with another person. You should notify Gransino Casino through the available website support process as soon as possible if you suspect unauthorised access, loss of credentials or other account security concerns.

To meet legal, regulatory, security and anti-money laundering requirements, Gransino Casino may ask you to verify your identity, age, address, source of funds or other information. Verification may be required before deposits, withdrawals or continued account access. You must provide documents that are genuine, current and readable. Delays may occur where requested information is incomplete or cannot be verified.

Use your own legal name and accurate personal information.
Keep your account details and security credentials up to date.
Do not permit another person to access or operate your account.
Do not use the service for fraud, money laundering or any unlawful activity.
Co-operate with reasonable identity, age and account checks.

An account may be suspended while checks are completed or where unusual, suspicious or potentially unlawful activity is identified. If an account is closed, the operator may take steps that are permitted by applicable law, including reviewing transactions and determining whether any remaining balance can be returned.

3. Deposits, play and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Deposits must be made from an account, card or source held in your own name unless an alternative arrangement has been approved. Third-party deposits may be rejected, reversed or subject to additional verification.

You should confirm the transaction details before submitting a deposit. Gransino Casino does not ask you to deposit more than you can afford to lose. You remain responsible for checking your bank or payment provider’s terms, including any applicable fees, processing requirements or currency conversion charges.

Funds credited to your account are intended for lawful participation in the available games and services. You must not use the account as a bank account, payment service or means of transferring funds to another person. Transactions may be monitored for security, fraud prevention and compliance purposes.

Withdrawal requests may be subject to account verification, transaction checks and any applicable game or promotion rules. The available withdrawal methods may differ from the methods used for deposits. Processing times can vary depending on the payment provider, verification status, weekends, public holidays and other factors outside the operator’s control. You should ensure that your payment details are accurate before making a request.

You must not attempt to exploit a technical fault, pricing error, payment error or other obvious mistake. If funds are credited incorrectly, you must notify the operator and must not withdraw or use those funds. Gransino Casino may correct errors and recover funds credited in error, subject to applicable law.

Games and results

Game outcomes are determined by the relevant game systems and rules. You accept the result recorded by the website, except where there is a confirmed technical or administrative error. If a game is interrupted by a technical problem, the operator may investigate the event and take reasonable steps to resolve it in accordance with the applicable game rules.

You must not use automated tools, bots, software, devices or strategies intended to manipulate games, interfere with the website or obtain an unfair advantage. Suspected collusion, fraud, bonus abuse or other prohibited conduct may lead to account restrictions and further action where appropriate.

4. Responsible gambling, promotions and website use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. You should set personal limits, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or medicines, or trying to recover previous losses.

Responsible gambling tools and support options may be available through the website or the relevant support process. These may include deposit limits, time reminders, account breaks, self-exclusion and access restrictions. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian service or health professional.

Promotions, bonuses and promotional campaigns are subject to their own terms. Those terms may include eligibility requirements, claim periods, wagering or play requirements, game restrictions, maximum values, expiry rules and withdrawal conditions. You should read the full terms of a promotion before accepting it. A promotion may be withdrawn or amended where permitted by law, and promotional participation may be limited to one offer per person, household, device or payment method.

You must use the website in a lawful and respectful manner. You must not upload harmful code, interfere with the website, bypass security controls, copy protected content without permission or attempt to access another person’s account. You must not publish content that is threatening, defamatory, discriminatory, misleading or unlawful.

Access the website only through compatible devices and lawful connections.
Check that the information displayed before confirming a transaction is correct.
Report suspected security issues, errors or unauthorised activity promptly.
Follow game rules, promotion terms and any account restrictions.
Respect other users, support staff and the operator’s systems.

Availability and liability

The website may occasionally be unavailable because of maintenance, updates, telecommunications problems, technical faults or events outside the operator’s reasonable control. Gransino Casino does not guarantee that the website or every game will always be available, uninterrupted or error-free.

To the extent permitted by Australian law, the operator is not responsible for losses caused by your failure to protect account details, interruptions outside its reasonable control, inaccurate information supplied by you, unauthorised use of your account or your breach of these terms. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers.