Responsible Gaming

Gransino Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be an entertainment activity, not a way to make money or deal with financial, emotional or personal difficulties. Take time to understand your choices, set limits that suit your circumstances and seek support if gambling no longer feels enjoyable or controlled.

Gransino Casino operates under Costa Rica's Law N°9050, governing casino taxes and businesses linked to online betting, and holds a Costa Rica Data Processing Licence.

Keep gambling enjoyable and within your limits

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only use money that you can afford to lose after essential expenses, savings commitments and other financial responsibilities have been covered. Never use money set aside for rent, bills, food, education or other necessities.

Gambling outcomes are determined by chance or by the rules of the relevant game. Previous results do not make a future result more likely, and a losing session does not mean that a win is due. Avoid chasing losses by increasing your stakes or continuing to play for longer than planned. There is no reliable strategy that guarantees a profit.

Set a spending limit before you start and stop when that limit is reached.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from other activities and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
Do not borrow money, sell belongings or use credit to fund gambling.
Keep track of deposits, withdrawals, time spent and the overall cost of play.
Do not gamble to escape personal problems or to try to recover previous losses.
Balance gambling with work, family, social activities, exercise and other interests.

It can help to tell someone you trust about your limits. An agreed check-in with a partner, family member or friend may make it easier to stay accountable. If gambling is affecting your finances, relationships, work, study, sleep or wellbeing, consider taking a break and seeking independent support.

Tools to help you stay in control

Depending on the features available to your account and the applicable requirements, safer gambling tools may allow you to set or request deposit limits, loss limits, wagering limits, session reminders, time-outs or a longer self-exclusion period. These tools are designed to support your decisions, but they work best when used before concerns become serious.

Deposit and spending limits

Choose a limit that reflects what you can reasonably afford. A limit should be based on your personal budget, not on an expectation of winning. Once a limit has been applied, do not try to work around it by opening additional accounts, using another person’s account or finding alternative ways to deposit.

Time-outs and breaks

A time-out can provide space to step away from gambling for a selected period. Use a break when you feel distracted, frustrated or tempted to play beyond your plan. During a break, remove gambling applications or bookmarks where possible, avoid promotional messages and spend time on activities that do not involve gambling.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or longer. If you request self-exclusion, access to relevant gambling services may be restricted in accordance with the applicable process. Self-exclusion should be taken seriously. Do not attempt to create another account or gamble through someone else’s account during the exclusion period.

If you would like to use a safer gambling tool, review the options available through your account or contact the appropriate support channel shown on the website. Restrictions and requests may be subject to verification, processing requirements and applicable rules. Tools cannot remove all gambling risk, so continue to monitor your behaviour and spending.

Recognising when gambling may be causing harm

Problem gambling can develop gradually and may affect anyone. It is not defined by how often you gamble or by the size of a single bet. The important question is whether gambling is causing harm or becoming difficult to control. Early action can help prevent problems from becoming more serious.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back losses or feeling unable to stop after deciding to do so.
Hiding gambling activity, deposits, losses or statements from people close to you.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Feeling restless, irritable or anxious when you cannot gamble.
Gambling to manage sadness, stress, loneliness, anger or other difficult emotions.
Neglecting work, study, family, friendships, health or usual responsibilities.
Attempting to cut down repeatedly without being able to maintain the change.
Thinking about gambling for much of the day or planning your life around it.

If any of these signs feel familiar, consider stopping play now and speaking with someone independent. A qualified gambling counsellor can help you understand what is happening and develop a practical plan. You do not need to wait until a crisis to ask for help, and you do not need to manage the situation alone.

If gambling is creating financial pressure, contact a free or independent financial counselling service in your state or territory. A financial counsellor may help you review bills, debts and payment priorities. Avoid high-cost borrowing or taking further financial risks in an attempt to resolve gambling losses quickly.

Support, account safety and protecting others

Australian players can seek confidential assistance from recognised gambling support services, qualified counsellors, health professionals and community organisations. Support may be available online, by telephone or in person, depending on your location and circumstances. State and territory services can provide guidance that is relevant to where you live. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or attend the nearest emergency department.

You may also wish to speak with a trusted person, such as a family member, friend, doctor or counsellor. Ask them to help you set practical boundaries, review your finances or take a break from gambling. If you are supporting someone else, listen without judgement and encourage them to access professional help. You cannot control another person’s gambling, but you can protect your own finances and wellbeing.

Age and account responsibility

Gambling is not for people under the legal age. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login details private, use appropriate device security and log out after each session. Parents and carers should consider using device controls and monitoring access to gambling-related content.

Our approach

Gransino Casino aims to provide clear information and practical safer gambling options. We may apply identity, age, account and payment checks, and we may take action where required by applicable laws, regulations or our terms. Responsible gambling is a shared responsibility: our tools and information can assist, but each player must make informed decisions and seek help when needed.

Please review the website terms and account information for the current options available to you. If you are unsure which tool is appropriate, stop gambling and seek independent advice before continuing.