Betting Rules

These Betting Rules explain the general principles that apply when you use betting and casino services available through Gransino Casino. They are intended to help players understand how bets are placed, recorded and settled. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before playing. By opening an account or placing a bet, you acknowledge that you are responsible for understanding and following the rules that apply to your activity.

Gransino Casino operates under Costa Rica's Law N°9050, governing casino taxes and businesses linked to online betting, and holds a Costa Rica Data Processing Licence.

General betting principles

Gransino Casino aims to provide a clear and consistent betting environment. The rules for a particular product or game may vary, so you should review the information displayed on the relevant game, betting or event page before confirming a wager. Any game-specific rules, market conditions, paytable information or instructions shown on the platform form part of the rules for that activity.

You must be legally permitted to use the service in the place where you are located. You are responsible for checking the laws that apply to you before opening an account, depositing funds or placing a bet. You must not use the service if online gambling is unlawful for you, if you are under the applicable legal gambling age, or if you are subject to a restriction that prevents you from participating.

You must provide accurate, current and complete account information.
You must keep your login details private and take reasonable steps to protect access to your account.
You must use only payment methods that you are authorised to use.
You must not place bets on behalf of another person or allow another person to use your account.
You must not attempt to interfere with the platform, manipulate a game or take advantage of a technical error.
You must comply with identity, age and verification requests made in accordance with applicable requirements.

A bet is generally treated as accepted only when it has been successfully submitted and recorded by the platform. A confirmation message, bet record or account history entry may be used to show that a bet was accepted. Selecting an option, entering a stake or viewing a potential return does not by itself guarantee that the bet has been placed.

You should check your bet details promptly after placing a wager. This includes the selected game or event, market, outcome, stake, odds or displayed price, and any other terms shown before confirmation. If the information appears incorrect, do not place another bet and retain any available reference or account record so the matter can be reviewed.

Games, events and settlement

Casino games are operated according to their displayed rules and game logic. Outcomes are determined by the relevant game system and are not selected or changed according to a player's previous results, stake size or personal circumstances. Past outcomes do not predict future outcomes. Each wager should be treated as a separate transaction, and no strategy can guarantee a win.

For event-based betting, markets are settled using the result and settlement conditions stated for that market. A market may have special conditions concerning postponements, cancellations, abandoned events, changes to participants, methods of deciding a result or other circumstances that affect settlement. You should read those conditions before placing a bet, particularly where the event may be subject to change.

Where a result, price or game outcome is affected by an obvious error, system fault, interrupted connection or other technical issue, Gransino Casino may review the relevant activity and apply the applicable rules. This may include correcting, cancelling or voiding an affected transaction where permitted. A transaction that appears in your account may still be subject to review if a clear error or irregularity is identified.

Bets may be rejected if they do not meet the applicable product or account requirements.
A market or game may be suspended, closed or removed without prior notice where reasonably necessary.
Duplicate, incomplete or contradictory transactions may require investigation before settlement.
The outcome shown in the official game or event record is used for settlement, subject to the applicable rules.
If a game round or transaction is interrupted, the platform record and relevant system information may be used to determine the status.
Where a bet is voided, the stake is generally handled in accordance with the rules for that product and the applicable Terms and Conditions.

Displayed odds, prices, potential returns and game information are provided for the purpose of placing an informed bet. They may change before a bet is accepted. Once a bet has been accepted, the applicable confirmation and product rules determine how it is treated, unless an error, fraud, malfunction or other permitted exception applies.

Accounts, payments and records

You may be required to complete account checks before using certain services, making withdrawals or continuing to use the platform. These checks may involve confirming your identity, age, address, payment method or source of funds. Requests for information are intended to support account security, legal compliance and the prevention of fraud, money laundering and other prohibited activity.

Deposits and withdrawals must be made through the payment options made available on the platform and in accordance with the relevant payment instructions. Processing may depend on verification, payment provider requirements, account status and other operational factors. You should not use a payment method belonging to another person unless expressly permitted by the applicable rules.

Your account balance, transaction history and bet history should be checked regularly. These records can help you identify accepted bets, settled outcomes, deposits, withdrawals, adjustments and any activity that you do not recognise. If you believe that an account record is incorrect or that someone has accessed your account, contact the available support channel promptly and secure your account.

Gransino Casino may restrict, suspend or close an account where required to comply with law, protect the platform, investigate suspected fraud or breach of these rules, or support responsible gambling measures. This may also occur where account information cannot be verified, multiple accounts are identified, or the service is being used in a prohibited manner. Any review will be handled under the applicable Terms and Conditions and internal procedures.

Do not create or operate more than one account unless expressly allowed.
Do not use software, bots, scripts or other tools intended to automate or distort betting activity.
Do not exploit promotional, technical or settlement errors.
Do not engage in abusive, threatening, deceptive or unlawful conduct.
Do not conceal the true owner, source or destination of funds.
Keep copies of relevant confirmations and records for your own reference.

Disputes, responsible play and rule changes

If you have a question about a bet, game result, account entry or settlement, review the relevant rules and your account history first. If the issue remains unresolved, raise it through the support option available on the platform. Include enough information to identify the transaction, such as the approximate date, product, stake and any available reference. Do not include unnecessary sensitive information in a general message.

Complaints are reviewed using available account records, transaction information, game or event data and relevant technical logs. You may be asked for further information to confirm account ownership or clarify the issue. A review can take time where a third party, event organiser, payment provider or technical investigation is involved. The outcome will be based on the applicable rules and available evidence.

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Take regular breaks, avoid chasing losses and do not gamble when you are distressed, affected by alcohol or drugs, or unable to make clear decisions.

Set personal deposit, spending or session limits where those tools are available.
Use time reminders and take breaks during play.
Keep gambling separate from essential household or personal expenses.
Talk to someone you trust if gambling is becoming difficult to control.
Use available account restriction, timeout or self-exclusion options if you need a break.
Seek independent support from an appropriate gambling-help service in Australia if you are concerned about your gambling.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operational processes. The current version published on the platform applies to future activity from the time it becomes effective, unless a different approach is required by law. You should review this page periodically. If any provision conflicts with a specific game rule, promotion condition or the applicable Terms and Conditions, the more specific or legally applicable provision will govern to the extent of the conflict.