Privacy Policy

This Privacy Policy explains how Gransino Casino may collect, use, store and protect information relating to players and visitors. We aim to handle personal information fairly, transparently and securely. By using the website, creating an account or contacting support, you acknowledge that information may be handled as described below. This policy is written for players in Australia and applies to information collected through the website, account services and related player support processes.

Gransino Casino operates under Costa Rica's Law N°9050, governing casino taxes and businesses linked to online betting, and holds a Costa Rica Data Processing Licence.

Information we may collect

The information collected depends on how you use Gransino Casino and the services available to you. Some information is provided directly by you, while other information may be generated when you visit the website, use your account or complete a transaction. We only seek to collect information that is reasonably relevant to operating a casino website, providing support, meeting security requirements and complying with applicable obligations.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to administer your account. We may also keep records of communications with you, including questions, requests, complaints and information supplied during customer support interactions.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, proof of address, images or other information required for checks. Verification data may be reviewed using internal processes or suitable service providers. These checks can support safer gambling operations, fraud prevention, account security and compliance with legal or operational requirements.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, gameplay-related transactions, payment methods, transaction amounts, account balances and transaction status. We do not need to retain complete payment card details where a payment service handles those details directly. Payment and transaction records may nevertheless be kept to process requests, investigate disputes, detect unusual activity, prevent misuse and meet record-keeping obligations.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, referring pages, login activity, pages viewed and dates or times of activity. We may also record information about errors, website performance, session activity and interactions with features. This information helps maintain security, understand how the website is used and improve its operation.

Cookies and similar technologies

Gransino Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, measure performance and help identify suspicious activity. Some cookies may be provided by service partners that assist with website operation, analytics, security or communications. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account functions, preferences or parts of the website.

How we use personal information

Personal information may be used for the purposes connected with providing and managing casino services. The purposes can include the following:

Creating, verifying, maintaining and securing your player account.
Processing deposits, withdrawals and other account or transaction requests.
Providing customer support and responding to questions, complaints and service requests.
Confirming identity, age, eligibility and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, investigating and preventing unauthorised access, collusion, abuse, payment misuse or other suspicious activity.
Operating, maintaining, testing and improving the website, account features and related services.
Understanding general website use, including performance, reliability and user experience.
Sending service messages about your account, transactions, security, changes or important operational matters.
Sending promotional communications where permitted and where you have not withdrawn any relevant consent or preference.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
Protecting the rights, property, safety and legitimate interests of players, the website and relevant service providers.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered together with transaction, device or support records to confirm that an account is secure and that a request is genuine. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your consent.

Marketing choices

You may receive marketing communications only where appropriate and permitted. You can choose not to receive promotional messages by using an available unsubscribe option or by contacting support. You may continue to receive important non-promotional messages about your account, security, transactions or changes to the service after opting out of marketing.

Sharing information

Information may be shared with service providers that help operate the website or provide services such as payments, identity verification, fraud prevention, technology, hosting, analytics, customer support and communications. Information may also be disclosed where reasonably necessary to meet a legal or security requirement, respond to a lawful request, investigate suspected wrongdoing, resolve a dispute or protect people and property. Service providers are expected to handle information appropriately for the services they provide.

Security, storage and retention

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or secure transmission methods where suitable. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also choose a strong password, keep login details private and notify support if they suspect unauthorised account activity.

Personal information may be stored or processed by service providers in Australia or other locations, depending on the systems used to provide the website and related services. Where information is handled by another organisation, suitable measures are used to support secure and appropriate handling. Access to personal information is limited to people and providers who need it for an authorised purpose.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as fraud prevention, dispute handling, audits and enforcement of applicable terms. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Account security and responsible sharing

Please do not send unnecessary sensitive information through public channels. Use the account or support process provided for verification and data requests. We may need to confirm your identity before discussing an account or providing personal information. This protects players from requests made by someone who is not authorised to access the account.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, you may have rights in relation to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. Other rights may apply depending on your circumstances and the way information is used.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@gransino-casino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may ask for reasonable proof of identity or account ownership before completing a request. This is a security measure and helps prevent personal information from being disclosed to the wrong person.

We will review requests and respond within a reasonable period, subject to the nature of the request, any applicable requirements and the need to protect other people’s information. In some situations, access, correction or deletion may be limited. For example, information may need to be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. You should review this page periodically, particularly before providing new information or using new account features. Continuing to use the website after an update may indicate acknowledgement of the revised policy where appropriate.

Questions and concerns

If you have a question about this Privacy Policy, how information is used, a cookie preference or a personal data request, contact support@gransino-casino.best. We encourage players to raise privacy concerns promptly so they can be reviewed and addressed through the appropriate support process.